At Online Speech to Text Cloud, we are committed to providing high-quality products and services to our customers. If for any reason you are not satisfied with your purchase, we offer a refund policy as outlined below:
Eligibility for Refund
A refund may be issued in the following circumstances:
- If the product or service is not delivered due to technical issues or other unforeseen circumstances
- If the product or service does not meet the description or specifications provided on our website
- If the customer is not satisfied with the quality of the product or service
Refund Process
To request a refund, please contact our customer support team within 7 days of the original purchase date. You will need to provide:
- Your order number or transaction ID
- A detailed description of the reason for the refund request
- Any relevant documentation or evidence to support your claim
Our customer support team will review your request and respond within 2-4 business days. If your refund request is approved, we will process the refund within 5-7 business days and notify you via email.
Refund Amount
The refund amount will be the full amount of the original purchase, minus any applicable fees or charges. In some cases, a partial refund may be issued if the customer has used or partially used the product or service.
Exceptions
The following exceptions apply to our refund policy:
- Refunds will not be issued for products or services that have been used or partially used
- Refunds will not be issued for products or services that are customized or tailored to the customer’s specific needs
- Refunds will not be issued for products or services that are subject to a separate agreement or contract
Changes to Refund Policy
We reserve the right to modify or update our refund policy at any time without prior notice. Any changes to the refund policy will be effective immediately and apply to all purchases made after the effective date.
Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team here. We are committed to providing excellent customer service and resolving any issues promptly and fairly.